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Case Study
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Nebraska
Orthopaedic Hospital
Improves Customer
Satisfaction and Patient
Collections with ePAY
HealthcareTM
Hospital
Profile
Nebraska Orthopaedic Hospital
(NOH), which opened in April
2004, is the region's first
hospital dedicated to the
complete care and treatment of
the orthopedic patient.
NOH
specializes in the diagnostic,
surgical and rehabilitative
needs of persons with
musculoskeletal conditions.
“With state-of-the-art
facilities and a renowned
staff of orthopedic
physicians, NOH is focused on
high-quality, cost-effective,
patient-centered care.”
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The Challenge
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Improve
Patient Satisfaction, Control
Costs, Increase Collections.
Nebraska
Orthopaedic Hospital is rated
as the No.1 hospital in the
Nebraska-Iowa region by
Consumer Reports. The
five-year-old hospital is
ranked in the top ten
nationally for patient
satisfaction. These are
significant achievements for a
young organization—but they
are not an accident.
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Highlights
> Collected over $500,000
through ePAY in first 6 months
> Experienced faster
receipt of self-pay balances
> Halted increase in
accounts receivable days
outstanding
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