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Case Study
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ePAY Simplifies Reporting, Accelerates Payments for Lincoln Surgical Hospital
Online payment solution automates monthly payments, reduces follow-up with patients, decreases AR days
The CFO at Lincoln Surgical Hospital (LSH) was not happy. Reports from the facility’s payment processing system made it very difficult and time consuming to reconcile payments against bank statements, because the reports had an inflexible format that was hard to print, hard to read and confusing.
The system also made it difficult for the accounting staff to track and identify banking and merchant fees.
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Solutions Bri
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But LSH solved these problems by adopting the suite of payment applications from ePAY Healthcare. Additionally, other valuable benefits were realized, such as accelerating payments from patients, giving patients self-service and installment payment options, and reducing the workload for LSH’s patient account representatives.
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"Our ultimate goal is to provide good service to our patients—with their surgery, the customer service my staff provides, and an easy way to pay their bill. By increasing convenience for patients, helping us receive payments in a timely way, and reducing balances on outstanding accounts to zero, ePAY helps us achieve that.”
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Solutions Bri
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