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CASE STUDY



 

Highlights

§ Collected over $500,000 through ePAY in first 6 months
§ Experienced faster receipt of self-pay balances
§ Halted increase in accounts receivable days outstanding


Nebraska Orthopaedic Hospital Improves Customer Satisfaction and Patient Collections with ePAY Healthcare®

Hospital Profile
Nebraska Orthopaedic Hospital (NOH), which opened in April 2004, is the region's first hospital dedicated to the complete care and treatment of the orthopedic patient. NOH specializes in the diagnostic, surgical and rehabilitative needs of persons with musculoskeletal conditions. With state-of-the-art facilities and a renowned staff of orthopedic physicians, NOH is focused on high quality, cost effective, patient-centered care.

The Challenge: Improve Patient Satisfaction, Control Costs, Increase Collections

Nebraska Orthopaedic Hospital is rated as the number one hospital in the Nebraska-Iowa region by Consumer Reports. The five-year-old hospital is ranked in the top ten nationally for patient satisfaction. These are significant achievements for a young organization—but they are not an accident.

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Nebraska Orthopaedic Hospital
Omaha, NE

Type of institution: Partnership between 27 practicing orthopedic surgeons and The Nebraska Medical Center

Specialty: Diagnosis, surgery and rehabilitation of musculoskeletal conditions

Facility: 24 private inpatient rooms, 8 surgical suites, electronic medical records